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Shipping Policy
We ship ground via UPS
Shipping charges are calculated automatically when you place your order.
Most items usually ship out within 3 to 5 business days unless mentioned on the item itself
Tags ship separately and need to be attached by customers
Customized and made to order items will require 4 to 6 weeks.
Please allow 3 extra business days for orders to California
If you require overnight or 2 days shipping, please contact us
Some orders may have a high shipping charge. We carry a large variety of favors that ship from different suppliers. So if your order has many items, it might reflect a high shipping charge as those items will be shipping from multiple warehouses
We now ship anywhere in the world. Please refer to our International Shipping guidelines for information about worldwide shipping
Return Policy
We want you, the customer to be satisfied with your purchase. Please check your items upon delivery. If your item is damaged and you need to place a claim for replacement we need you to do so within 10 days. Please provide us with pictures of the damaged items. NO CLAIMS will be accepted after 10 days.
If you are unhappy with your order and want to return it, we will credit you for the value of the merchandise only, as soon as we get it back in our warehouse. Round trip freight must be at your expense.
We do require that you contact us first, so we can issue a return voucher. Items returned without authorization will not be accepted
Please note that personalized items CANNOT be returned
Samples policy
If you are ordering one item, it will be considered as a sample. Please note that there are no reships for samples that are damaged in transit, ONLY CREDITS WILL BE ISSUED for the value of the sample. Shipping will not be credited
Variations
We deal in many types of materials. Variations in ceramics, porcelains, glass that occur naturally in production of these materials are not considered damages. Since most items in our lines are handmade, we cannot be responsible for variations in color, size, shape, weight. Packaging coloring may also vary and exact coloring cannot be guaranteed since items may have been ordered at different times
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